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Experiencing Technical Issues?

FAQ:

1. When doing the 'Forgot username or Password' process, why does the system keep sending the Username and not the password?

Answer - Make sure to click on the radio button next to the Password option beside the Username option before entering in the email address.

2. How do I contact the FOIA office handling my request after it is submitted?

Answer - If you have an account with us, please sign-in and go to your INBOX to compose a message. Or, visit this page FOIA officer to find the FOIA office contact information. Be sure you have your request reference number ready.

3. Is there a screen time-out time?

Answer - The screen will time out after 30 minutes of inactivity. There will be a pop-up asking if you want to continue or end the session 5 minutes before it automatically ends the session. If you do not see this pop-up, please check your internet browser pop-up blocker settings.

4. How can I update my Email Address for my profile?

Answer - You will have to reach out to the FOIA System Technical Support at FOIA.Support@dc.gov or call 202-478-5838.

Need more help?

Email FOIA System Technical Support at FOIA.Support@dc.gov or call 202-478-5838. *NOTE* - This is not a FOIA office. If you have questions regarding your FOIA request, please sign in and compose a message using your 'Inbox' or call/email the agency's FOIA officer [FOIA officer]

 


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